ACD and Contact Center softwareRoutes callers based on pre-established criteria and allows supervisors to monitor agents to ensure superior customer care.
Save on mobile phone charges
UNIVERGE ST500 Smartphone Client and Mobile Extension enable phone system calls via your smartphone.
On-premises mobility
Mobile wireless handsets enable users to stay connected and productive from any location in your building.
E911
Alerts specified users to who dialed 911 once an emergency call is made so that first responders can be routed to the emergency once onsite.
Low IT maintenance requirements
Help keep IT costs down with the NEC phone system a maintenance-free, hassle-free system. And as a truly reliable solution – save on downtime costs and potential lost business.
Built-in Audio Conferencing
Save travel and even hotel costs with easy to use conferencing.